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Policy

  • Customer must notify “Smartline Nasos Hotel’s “ booking department, if you plan on cancelling your booking before check in date 7 – 10 days.
  • Cancellation request submitted before the cancellation due date, there is a 10% administration and banking charge.
  • Any cancellation submitted after the cancellation due date, ONE night will be charged. The additional 10% of administration and banking fee will NOT be charged.

No Show or Shortening Stay :

In case of no show or shortening stay , non refund will be made.

Amendment:

  • All amendments must be made through our office not less than 14 business days prior to check in date
  • If the amendment results in a refund of payment (reduction of stay, number of rooms, or number of people booked), a handling fee will be charged on the amount to be refunded equivalent to 7% of the total value and there will be a 10 % administration and banking charge on the amount to be refunded of the total value, in case of a credit card payment.